Contact
Contact
Get in Touch
Last updated: November 12, 2025
Whether you're choosing between two sizes, checking on a delivery or wondering how a painting would look in your hallway, we're happy to help.
Email
info@lumenwillow.com
Our customer service email is available 24/7, and we answer every message personally.
To help us reply quickly
- Your order number, if you have one
- The painting and size you're asking about
- For a delivery problem or damage, a photo of the parcel or canvas
- For sizing help, a rough width of the wall or furniture you're hanging above
Common questions
- Delivery times and costs: Shipping Policy
- Sending something back: Return & Refund Policy
- Picking a size and hanging height: Size Guide
- Everything else: FAQ
Returns address
Please email us before posting anything back. Returns are sent to our registered address:
AOJ HK LIMITED
ROOM 102 1/F THE CLOUD
111 TUNG CHAU STREET
YAI KOK TSUI
KL
Wholesale and collaborations
Interior designers, stagers and shops are welcome to email us about larger orders.
Company details
Lumenwillow is a trademark owned and operated by AOJ HK LIMITED.
AOJ HK LIMITED
ROOM 102 1/F THE CLOUD
111 TUNG CHAU STREET
YAI KOK TSUI
KL
Email: info@lumenwillow.com
Whenever you write, our customer service email is available 24/7.
Governing law: Hong Kong SAR.