FAQ

Questions

Frequently Asked Questions

Last updated: November 12, 2025

Everything people usually want to know before a painting goes on the wall. If yours isn't here, send us an email.

About the canvases

Are these original paintings?

No. Each design is an impressionist-style painting reproduced on canvas with archival pigment inks, so you get the colour and texture of a painting at a fraction of the cost of an original. They are not hand-painted, signed or numbered.

What does gallery-wrapped mean?

The canvas is stretched tightly over 1.25 in deep solid wood bars and the painted image continues around the sides, so the piece looks finished from every angle and doesn't need a frame.

Do they come framed?

No frame is needed or included. The wrapped edges give a clean, modern gallery look straight out of the box.

Is every painting available in every size?

Yes. Each painting comes in 12 x 16 in ($59.99), 16 x 20 in ($79.99) and 24 x 36 in ($119.99), all in portrait orientation.

Will the picture look the same in each size?

Very nearly. The three sizes have slightly different proportions, so the composition is adjusted a little for each one while keeping the main scene intact.

Hanging and care

Is it ready to hang?

Yes. Hanging hardware is already attached to the back. You'll just need a suitable nail, hook or screw for your wall.

How high should I hang it?

A good rule is to put the centre of the canvas about 57 to 60 inches from the floor, or 8 to 10 inches above the top of a sofa, bed or sideboard. Our Size Guide has more tips.

How do I look after it?

Dust with a soft, dry cloth. Keep it out of direct sunlight, and away from damp rooms and heat sources such as radiators or fireplaces.

Orders, shipping and returns

How much is shipping?

A $7.99 flat rate worldwide, and free on orders of $100 or more.

When will my canvas arrive?

We prepare orders in 1-3 business days. U.S. delivery usually takes 5-9 business days after that, and international delivery 10-20 business days, with tracking included.

Can I return a canvas?

Yes, within 30 days of delivery and for any reason. Email us first and we'll confirm the return address, which is our registered company address.

What if it arrives damaged?

Email a photo within 30 days of delivery and we'll replace or refund it at no cost to you.

Can I change my order?

Email us as soon as possible. If the order hasn't been prepared yet we'll gladly change the size, painting or address.

Who pays import duties?

For orders outside the U.S., any duties or local taxes are paid by the recipient on delivery.

Gifts and help

Do you offer gift cards?

Not at the moment, but a canvas makes a lovely gift on its own. Ship it directly to the recipient by entering their address at checkout.

How do I contact you?

Email info@lumenwillow.com at any time of day; our customer service email is available 24/7.

Company details

Lumenwillow is a trademark owned and operated by AOJ HK LIMITED.

AOJ HK LIMITED
ROOM 102 1/F THE CLOUD
111 TUNG CHAU STREET
YAI KOK TSUI
KL

Email: info@lumenwillow.com
Whenever you write, our customer service email is available 24/7.

Governing law: Hong Kong SAR.